Shipping Policy
Effective Date: 26-12-2024
At Chatakchara Foods Pvt Ltd, we are committed to ensuring that your orders are processed efficiently and delivered on time. Please review our shipping policy for important details about how we handle your order shipments.
1. Delivery Time
We strive to deliver your orders within 10-12 business days from the date of order confirmation. Business days do not include weekends or public holidays. Please note that delivery times may vary based on your location and other external factors (such as courier delays or weather conditions).
2. Shipping Charges
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For orders below Rs. 499: Rs. 49 shipping charge.
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For orders of Rs. 499 and above: Free delivery.
3. Order Processing
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Orders are processed and shipped within 1-2 business days from the date of payment confirmation.
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You will receive a notification with tracking details once your order has been dispatched.
4. Delivery Areas
We deliver across India. If you live in a remote area, delivery times may be longer. In some cases, we may not be able to deliver to certain locations due to restrictions by our delivery partners. We will inform you if we are unable to ship to your area.
5. Delayed or Lost Deliveries
While we do our best to ensure timely delivery, there may be occasional delays due to factors beyond our control (such as courier disruptions, weather conditions, or other external issues). If your order is significantly delayed or lost, please contact us. We will work with our delivery partners to resolve the issue as quickly as possible.
6. Order Tracking
Once your order has been dispatched, you will receive an email or SMS with the tracking information. You can use this to track your order’s progress until it reaches you.
7. Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout. Chatakchara Foods Pvt Ltd is not responsible for delays or failed deliveries due to incorrect or incomplete shipping details. If you realize that your shipping information is incorrect, please contact us immediately.
8. Damaged or Missing Items
If you receive a damaged item or your order is incomplete, please contact us within 48 hours of receiving the package. We will work with you to resolve the issue and provide a replacement or refund, as applicable.
